• White Oak Mutual Water Service Payment Policy

Bills are due and payable on presentation. Payment shall be made online or via US Postal service PO Box 1624 , Cottonwood Calif 96022

• Delinquent accounts—Service discontinuance—When.

All bills not paid in full are delinquent thirty days after the date stamped on the bill. A partial payment does not constitute Payment.  The water department will not discontinue residential service for nonpayment until the full payment by customer has been delinquent for at least sixty days. At least seven days prior to the disconnection of service, the water department will contact the customer in writing, notice  or by telephone to provide notice of the disconnection as set forth below:

A. If the notice is by telephone, the water department will offer to provide the customer with the water department’s written policy on discontinuation of water service and discuss options to avoid discontinuing water service, including alternative payment schedules, deferred payments, minimum payments, amortization and bill review and appeal.

B. If notice is given in writing, the notice will be mailed or delivered to the customer at the address where service is provided. The notice to the address receiving service will include the following:

1.Customer’s name and address.

2.Amount of delinquency.

3.Date by which payment or arrangement for payment is required to avoid discontinuation of service.

4.Description of the process to apply for an extension of time to pay the amount owing.

5.Description of the procedure to petition for review and appeal of the bill in giving rise to the delinquency; and

6.Description of the procedure by which a customer can request a deferred, amortized, reduced or alternative payment schedule.

C. If the water department is unable to contact the customer by telephone or by written notice (i.e. mailed notice is returned as undeliverable), the water department shall make a good faith effort to visit the residence and leave or make other arrangements to post in a conspicuous location, a notice of imminent discontinuation for non-payment.

D. If the customer or the tenant of the customer appeals the water bill to the water department through the process set forth in this policy, then the water department will not discontinue service while the appeal is pending.

 – Delinquent accounts—Repayment and discontinuance.

If all of the conditions of delinquent accounts policy are met, then:

A. The water department will offer the customer an amortization of the unpaid balance over a reasonable period, not to exceed 6 months. The water department will set the parameters of the option.

B. The customer will be required to pay the amortized amounts plus the current water service charges each month. Late penalties will not be waived during the amortized payment period. Failure to pay the amortized amount plus the current charges each billing period will nullify the amortization agreement and the water service may be terminated until the total of all arrearages are paid in full including the reconnect fee.

C. The water department will discontinue service immediately if either of the following has occurred:

1.The customer fails to comply with the agreed upon payment arrangement or

2.While undertaking an agreed upon payment arrangement, the customer does not pay his or her current service charges for sixty days or more.

3. A one-time reconnect fee of $75.00 will be added to reestablish the service if the service is disconnected.

4. Tampering with the Water Company meter will result in additional charges and total removal of water service.  No water service to an inhabited home is reported to Shasta County Health Services.

                                                                                                                        – Delinquent accounts—Customer not in possession.

If the property receiving service is not the property owner, the tenant is the customer of record.

White Oak Mutual Water Company – Arrearage Schedule

Customer Name:

Address:

Account Number:

Beginning Bill Date of Arrearage:

White Oak Mutual Water Delinquent accounts Payment Schedule:

Total Outstanding Arrearage Balance:  $________________________

Payment 1- Pay by / Shutoff Date ___________ Arrearage Amount $_______________

Payment 2- Pay by / Shutoff Date ____________Arrearage Amount $_______________

Payment 3- Pay by / Shutoff Date ____________ Arrearage Amount $_______________

Payment 4- Pay by / Shutoff Date ____________ Arrearage Amount $_______________

Payment 5- Pay by / Shutoff Date ____________ Arrearage Amount $_______________

Payment 6- Pay by / Shutoff Date ____________ Arrearage Amount $_______________

Notice:

 Current and pending monthly billed Water charges are not included in the arrearage payments.  The current charges must be paid in addition to the arrearage payments. No further notices will be given. If a scheduled payment does not arrive at the Water Company Post Office Box by the Pay by / Shutoff date, The total of all arrearages will be due immediately and water service will be discontinued immediately. A reconnect fee of $75.00 will also be added to arrearage amount. Full payment must be made before service reconnect.

White Oaks Mutual Water Company

PO Box 1624

Cottonwood Ca 96022